The real story behind Alpha Payroll Services
|Our Humble beginnings.
When CEO Lazaros Kalemis started Alpha Card Services in October 2000, it was a small, idealistic business with 6 dedicated employees located on top of a pizza parlor in Northeast Philadelphia. He listened to merchants who were frustrated with their credit card processor’s exorbitant fees, rates, and continual lack of customer service. Having been a merchant himself, he identified with his merchant’s challenges and transformed them into solutions, creating a credit card processing division that focused on world class service and support, which was unparalleled in the industry.
With millions of transactions and billions of dollars processed securely and safely, our merchants have come to know us as their trusted source for payment processing. Lazaros’ core principles of world-class service and long-term partnerships, led to the development of industry changing customer service policies. A Zero Hold Time policy was implemented to ensure a customer is never placed on hold or deposited into an irritating voice mail queue. When new merchants come on board, Alpha Card’s quality assurance representatives reach out with friendly welcome calls to ensure all is running smoothly. Once merchants receive their first statement, additional quality assurance calls are made to confirm that each merchant understands the format and their rates.
As a result of Lazaros’ exceptional leadership qualities, positive contributions to the business community, generous philanthropy and significant accomplishments throughout his professional career, he was selected as a winner of the 2012 Philadelphia Business Journal 40 under 40 award. He was also a finalist in the 2012 Philadelphia region Entrepreneur of the Year award, and in 2011 was inducted into the esteemed Philadelphia 100 Hall of Fame. Alpha Card Services has ranked as one of Inc. Magazine’s 500 | 5000 fastest growing companies in the country, and also honored by the Philadelphia Business Journal as one of the 100 fastest growing companies in the Philadelphia area since 2007.
|The opportunity light bulb turns on.
Lazaros learned the hard way about how incompetent Payroll Service Bureaus can wreak havoc on a business. Come payday, many of Alpha Card’s employees had some serious questions and concerns about their paychecks. Regardless of the outsourced Payroll Service Bureau he used for Alpha Card’s own payroll, Lazaros saw that the bureaus were making some really big mistakes on a regular basis; Incorrect wages, inconsistent take-home pay for salaried employees, inaccurate tax deductions, and even the wrong dates being printed on paychecks became common occurrences. Additionally, paychecks were almost always delivered late. Even after switching Payroll processors three times, unacceptable problems kept cropping up.
Lazaros was surprised to discover that the payroll issues he suffered were consistent with what fellow business owners and family members who owned small businesses were experiencing. These challenges, like so many others, turned on a light bulb.
Lazaros immersed himself into exploring Payroll and Payroll technology with a passion. He spent a significant amount of time researching and testing various payroll technologies to determine the leading payroll provider and who fit best with his vision to better service our merchants.
|The Alpha Card Difference.
The Alpha Card Difference is our real commitment to providing merchants with world-class service and support, teamed with an industry-evolving process and cutting-edge technology. Through a broad spectrum of payroll industry knowledge, including sales, service and technology, combined with Alpha Card's resources and experience, we now offer a world-class payroll solution that is scalable with your business and the economy.
The experience we've gained through our humble beginning has enabled us to uniquely understand your situation of trying to grow a business in challenging economic times with limited funds. Today, Alpha Card Services is comprised of an experienced team of industry professionals serving merchants from our state-of-the-art corporate headquarters in Trevose, Pennsylvania and regional offices in Roseville, California and Dallas, Texas.
|Allow us to transform your Payroll experience today.
Contact the Alpha Payroll team at 888.791.3770!
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